Business IT support, managed IT services and practical technology consultancy for growing UK teams. We sort out your devices, accounts, WiFi and business systems, plan what comes next and keep everything running smoothly.
Presenting complaints
Common patterns in growing teams. All fixable, usually faster than you might think.
The practice
Most IT problems aren't really about technology. They're about a company that grew faster than its systems, tools bought in a hurry, and decisions nobody was hired to make. That's the condition we treat.
Tech Therapy works with founders, operations leads and office managers who have been holding IT together on top of their actual jobs. We can provide day-to-day business IT support, take responsibility as your outsourced IT function, provide part-time fractional IT leadership, or build a focused IT strategy and roadmap.
No jargon, no scare tactics, and clear scope, costs and exit terms. Just calm, competent care for the machines and the people who use them.
Ways to work with us
Choose the level of ownership you need: a day-to-day support layer, a fully managed function, part-time leadership or a fixed-scope plan.
Day-to-day support layer
Dependable end-user support and routine IT administration for devices, accounts and workplace technology.
Best whenYou need a reliable support route while a founder, operations lead or internal colleague still owns the wider IT decisions.
Explore business IT supportFully managed IT function
An external IT department with ongoing responsibility for support, systems, suppliers, security and operational delivery.
Best whenYou want to hand over the complete day-to-day IT function to one accountable managed service partner.
Explore outsourced IT supportFixed-scope strategy project
A practical sequence for systems, security, suppliers, capacity and spend, built around what the business plans to do next.
Best whenYou need an independent plan and priorities, but your team or existing suppliers can own the implementation.
Explore IT strategy consultingPart-time IT leadership
Part-time IT leadership with hands-on delivery, scaled as your internal capability grows.
Best whenYou already have people or providers doing some of the work, but nobody senior owns the decisions and outcome.
Explore fractional IT leadershipPlatforms we support
We manage Apple, Windows and mixed-device teams across identity, security, collaboration and SaaS. Recommendations are based on fit, ownership and total cost—not a compulsory product bundle. Explore Apple & Mac IT support for business →
Custom software
Some operational problems are spreadsheets and manual handoffs that have quietly become business-critical. We design and build focused internal software that makes the work faster, clearer and easier to control.
Discuss a custom toolPurpose-built tools for approvals, onboarding, inventory, client delivery and other workflows that have outgrown shared sheets and inboxes.
One useful view of operational, service, finance or leadership data across systems, with clear definitions and appropriate access.
Connect the tools you already use, remove duplicate data entry and keep human review where judgement still matters.
Course of treatment
A free half-hour conversation about the problem, the business context and whether we are the right people to help.
If an assessment is useful, we agree its scope and fixed price before reviewing devices, subscriptions, access, suppliers and risk.
You receive a prioritised plan, then choose whether we implement it, coordinate other suppliers or hand it over cleanly.
Where the brief is ongoing, support, monitoring and regular reviews continue under a clearly agreed monthly scope.
Frequently asked
Apple is a specialism, not a limit. Our Apple and Mac IT support covers users, devices and the surrounding setup, but we manage Windows and mixed fleets too, and work in Google Workspace and Microsoft 365 in equal measure.
Five people with laptops and a shared drive is exactly the right moment to get IT right. A few hours of setup now saves a very bad week later, and everything is sized to the team you are, not the one you might become.
Choose business IT support for end-user help and routine administration; outsourced IT to hand over the complete function; fractional IT leadership when work is happening but nobody senior owns it; or an IT strategy roadmap for a fixed-scope plan your team can deliver.
Yes. We map accounts, devices, suppliers, documentation and responsibilities before changing anything important, then transfer ownership without interrupting everyday support.
Projects use an agreed fixed price; ongoing IT support uses a clear monthly scope. Price depends on team size, environment, coverage and responsibility. Scope, cost and the way changes are approved are agreed before work starts.
Day-to-day support is available remotely across the UK. On-site work is arranged when the location and brief call for it, with London as the main on-site service area.
Booking
Choose a time for a straightforward conversation about what's broken, slow or worrying you. No slides, no salespeople and no obligation.
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